The Parts Specialist (Inside Sales) position is a full-time role and will work on-site in Ephrata, PA, Monday–Friday (8:00 AM – 5:00 PM).
Primary Responsibilities
The Parts Specialist (Counter Sales) is responsible for providing superior customer service throughout the parts sales experience, including handling counter sales, ordering and procuring parts and inventory, and supporting our outside sales team. The primary responsibilities include:
- Serve as an inside sales associate, including handling counter sales, as well as phone and email inquiries, and support the outside sales team as needed
- Respond to and follow up with customers’ needs while providing outstanding customer service
- Ensure accurate and timely parts procurement, including the ability to read diagrams and identify correct part numbers, order parts within the customer’s specifications, and maintain appropriate communication with the customer on order status (availability, cost, etc.)
- Track and manage shipping and receiving of parts, and assist with inventory as needed, including ensuring inventory is accurately accounted for in internal software
- Develop and maintain a positive working relationship with all three locations (Columbia, Ephrata, and Beavertown)
- Maintain tidiness of the store, including stocked and organized shelves and electronic displays
- All other duties as assigned
Qualifications
- Previous experience in a parts sales environment
- Excellent communication and interpersonal skills and the ability to positively interact with individuals across the business (vendors, customers, colleagues, etc.)
- Ability to collaborate and work effectively with others
- Exceptional problem solving and analytical skills and a strong attention to detail
- Strong computer skills and the ability to utilize computer programs and software effectively
- Valid driver’s license and clean driving record
- High school diploma, GED, or equivalent
Preferred Qualifications
- Forklift certification
- Previous experience within the heavy-duty trucking industry
- Parts product knowledge or experience with inventory management